When a deposit is placed, that instrument is reserved specifically for you and removed from active availability. Your deposit is applied directly toward that guitar and, in many cases, helps cover build, materials, or luthier work already in progress.
You have three days from the date of purchase to cancel your deposit for a refund. If cancelled within that window, we will refund your deposit minus a 3% credit card processing fee, which is not returned to us by the processor.
After the three day period, deposits become non-refundable until the reserved guitar is sold to another customer. Once the instrument is resold, we are happy to refund your deposit at that time, again less the non-recoverable 3% processing fee.
This policy allows us to keep small batch builds moving forward while still being fair and transparent with our customers. If your situation changes, we always encourage you to reach out. We are a small shop, and we do our best to work with you whenever possible.