We do offer a short 3-day window after purchase to cancel your order before it is processed and shipped. After that point, orders are final as we begin preparing your instrument. Every guitar goes through multiple quality checks with our builder and again in the U.S. before shipping. As a small builder working in limited […]
FAQs
Do you offer a trial period, returns, or replacements?
If something isn’t working as it should: We stand behind every guitar we build and actively support our players after delivery. If something arrives not functioning as it should, we’ll make it right. That may mean troubleshooting together, sending replacement parts, covering a local tech for a simple repair, or replacing the instrument if needed.
What happens if my guitar arrives damaged during shipping?
While this is a rare occurrence, we understand how frustrating and unexpected it can be to receive a damaged instrument. If this happens, please notify us immediately upon delivery so we can begin resolving the issue as quickly as possible. All Maxey Archtop guitars ship fully insured. We will start by filing a claim with […]
How are Maxey Archtop guitars packaged?
Guitars that ship with a gig bag are carefully packed with the gig bag placed inside a sturdy rectangular shipping box. Guitars that ship with a hard shell case are secured inside the case, then placed in a shipping box with air-filled protective materials to ensure safe delivery. Guitar strings are slightly detuned prior to […]
How do Maxey Archtops guitars ship?
All guitars ship from California via UPS Ground and are fully insured. You will receive a tracking number by email as soon as the shipping label is created. For international orders, shipments are sent by UPS Standard to Canada, or USPS Priority Mail International for other destinations. International shipments are fully insured as well.
I have a custom fingerboard inlay design. Can I send it to you to use on a guitar?
We genuinely appreciate the creativity and thought that goes into custom inlay designs. That kind of personal expression is a big part of what makes guitars special. At this time, we are not able to accept custom inlay designs. We are not a one at a time custom shop. Our guitars are built in carefully […]
What is your deposit refund policy?
When a deposit is placed, that instrument is reserved specifically for you and removed from active availability. Your deposit is applied directly toward that guitar and, in many cases, helps cover build, materials, or luthier work already in progress. You have three days from the date of purchase to cancel your deposit for a refund. […]
Can I choose my top wood or select from individual guitars before they come into stock?
At this time, we are not offering wood selection or pre selection of individual instruments. Each guitar is built and voiced as a complete instrument, and we make those decisions in the shop based on how the wood wants to work and sound, not just how it looks on its own. Keeping the process this […]
Do you sell kit guitars or unfinished instruments?
No. We do not sell kit guitars or unfinished instruments. From time to time, we share photos from our production shop that show guitars in progress. These can look unfinished at a glance, but they are simply in the middle of the build process and still moving through carving, binding, finishing, setup, or electronics. Every […]